![]() I went to My Computer, found that USB storage that's just been installed, opened it and to my surprise, there was "firmware.bin" file inside, 128 Kb. it was installing USB storage device (that's what it said), and there was a name that I forgot, but it looked like this "DRG storage".ĥ.) Once installation was completed and success. The funny thing is, it wasn't installing keyboard hardware. Instantly there was that Windows "New Hardware Found" chime and at the task bar I could see it was installing new hardware. but I did it just for the sake of trying.Ĥ.) Next thing I did is, I held ESC key and then plugged keyboard USB into the USB 2.0 port. No change on keyboard, no blinking lights, no signs at all. Since I wasn't sure if it needs to be pressed and released or pressed and held for some time, I pressed it and held it like that for 30 seconds. Took a paperclip and pressed inside the pin-hole (reset button) underneath the right hand side feet (for raising the keyboard). It would still report "No Device Installed".ģ.) I unplugged my Strafe. I was expecting that actually, since I suspected it's corrupt firmware.Ģ.) I installed latest version of CUE (1.9.62). Tried plugging the keyboard in, but again not a single sign of life coming out of my keyboard. So this is what I did.ġ.) found a Windows 7 machine at my office. I solved it, my Strafe works perfectly fine now. it might help other people with same problem (hope no one else will have it, but reality is always different). I know it looks like I am talking to myself in this thread, but I will post this anyway. I guess it's time to return it to Amazon. If I press it and plug my keyboard as suggested into USB 3.0 port, I hear windows recognize it (there is that New Hardware found sound), but still all lights on keyboard are still off, and keyboard is still not functional. tried pressing it and connecting keyboard to the USB port. I've noticed there is a pin-hole behind one of the legs for raising the keyboard at the back. USB passthrough cable is not connected, it's hanging.ĭEVICE tab in CUE software is grayed out, nothing clickable there. PLEASE CONNECT A DEVICE." even though I connected my keyboard to USB 3.0 while holding ESC key. Keyboard looks completely dead, not a single light came up not for a split of second even.ĬUE software complains "NO DEVICE DETECTED. Plugged my keyboard to USB 3.0 port while holding ESC key on the keyboard. Even though I had latest CUE software 1.9.6.2, I uninstalled it like suggested and reinstalled it. I have the latest BIOS installed along with all Windows 10 updates. Absolutely nothing I can do to bring it back to life. Followed everything to the word, keyboard is completely dead. Opened the ticket, explained everything, got respond from them with instructions how to try to revive it and reinstall FW. Thanks in advance, your help is greatly appreciated. nothing, dead device.Ĭan someone help please, or is this device supposed to go back to Amazon? This time, when I exited CUE, all lights died and I realized I wasn't even able to type on my keyboard anymore. Before, when I did that, keyboard would simply go back to "normal" lighting modes where I could chose intensity of light using that key on the top of the keyboard. After that, I turned CUE off (completely shut down application). I was looking at some light effects, duplicated one of the presets (Visor effect) and saved it to keyboard's memory. I started CUE software (latest version, and my Strafe has latest firmware installed 1.30). I am on Windows 10 Pro, and currently typing this on some cheapo membrane keyboard. Tried every single USB port (2.0) on my machine, same results. Not a single light is coming on, it looks like device is not even connected. It worked flawlessly, and today all of a sudden stopped working. I gave it to my daughter and got myself Strafe MX red. I was happy k70 MX red with blue LEDs owner till yesterday.
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